State utility commissions do not exercise direct regulatory oversight over mobile phone companies, but they can exert influence. Some states, such as Connecticut, collect and collect data on complaints from the cell phone industry that may impact policy and future legislative reforms. It`s easy to find the right address or phone number for your state utility. Just visit this website and select your status. Filing a complaint with CCS`s Communications Division The Federal Communications Commission (FCC) regulates, monitors and investigates cell/wireless telephones and pagers. From mid-2007 to mid-2008 — the most recent period for which data is available — the FCC received 52,823 complaints about wireless carriers. They apparently fell on deaf ears. If you have problems with basic cable TV service rates or cable TV service quality that you can`t resolve directly with the company, contact your local franchise authority (LFA). Contact information for your LFA can be found on your cable utility bill or in your local phone book.
Find out what to do if you want to complain about a phone, cable or satellite TV company. If you have a complaint about a mobile phone or device, you should contact the store where you purchased the items. If you add your phone number to this national registry, telemarketing sales calls will be dropped. However, you can still receive calls from scammers and robocalls. Some telemarketing calls are still allowed. You can still receive calls from: While these organizations can be great places to file complaints because they are more local, your state probably doesn`t directly regulate your wireless carrier. However, many organizations will accept complaints. Depending on your state, there are various other organizations you can file a complaint with. To find out which one is best for your state, search for “[Your state] Public Utilities Commission complaint” and the best results are either your state`s Public Utilities Commission, the Public Service Commission, or the Public Utilities Board. Whichever organization is listed for your state, just browse their website all the way to the complaints section. If you have a problem with your local phone service, including phone help or phone service in your state, contact your state`s public service commission. Contact information for your state`s Public Service Commission can be found on www.naruc.org/commissions.cfm or in the blue pages or government section of your local phone book.
If you are not satisfied with your cable or satellite provider`s response, contact a third-party provider. The Federal Communications Commission (FCC) and local franchise agencies regulate cable and satellite television services. ConsumerAffairs.com is another website where you can informally complain about a company. It`s unlikely to do much to solve your problem, but some companies patrol review committees like this. So it`s possible that the company will contact you through the website and hopefully resolve the issue. Posting on the website can also help other consumers make more informed decisions, meaning fewer people fall victim to large mobile operators. There are other websites similar to this one and aimed at consumer reviews (for example, You may file a complaint about incorrect or unexplained charges on your landline, mobile or landline bill. Your local or state Better Business Bureau, consumer protection agency, or Attorney General`s Office may also be able to help. Look again for entries in your local phone book. Other ways to file a complaint with the FCC include: Under the FCC, you can file a formal complaint with your state`s attorney general`s office. They also have an online form that you can submit for complaints.
For example, you can find the Massachusetts Attorney General`s complaint form here. Simply search for “complaints from [your state`s] attorney general” in your favorite search engine to find the right website. There will be prompts on how to file a complaint online or by mail. Be sure to keep copies of the complaints and the time you filed them for your records (you can also send copies to your phone provider to try to get them to act). While the FCC can help consumers with many types of complaints, there are many issues — such as consumer fraud or cable billing — that are best addressed by local, state, or federal agencies or agencies responsible for these issues. Landlines – The Communications Division of the State Corporation Commission (SCC) handles complaints about fixed telephone problems. It is also a real advantage to deal with a complaint. When the FCC launched its informal investigation into my case, I received a personal email from Sprint`s Executive & Regulatory Services department. Although I didn`t get the answer I wanted, the woman who contacted me was knowledgeable and polite – which is hardly obvious when it comes to a primary customer service line.
And she was able to quickly resolve a secondary issue for me: Sprint hadn`t terminated my contract when I asked for it. If I had not filed the complaint, I would not have had a paper trail proving that I had requested separation from service and I would not have had any personal contact to help me. So you should also file a complaint. The last place you can file a complaint is on social media. Social media is useful for breaking down and final efforts, but if you`re having trouble reaching someone over the phone, some businesses have faster response times on Facebook. So, social media could even be a quick starting point if you want to solve small problems. The FCC or Federal Communications Commission is the first place you need to file your complaint. You may not see immediate results, but if enough people complain, it could raise flags and give you some influence when talking to your current carrier. You can file a complaint online here.
Simply follow the instructions to file a complaint with your phone company. A link to the complaint form can be found at the bottom of the page. The amendment is part of the Commission`s efforts to ensure that consumers are not only protected when using mobile devices and have easy access to consumer information, but can also notify their complaints to the FTC. The FCC does not solve all individual ills. The Federal Trade Commission works for consumers to prevent fraudulent, deceptive, and unfair business practices and to provide information to detect, stop, and prevent them. To file a complaint in English or Spanish, visit the FTC`s Online Complaint Wizard or call 1-877-FTC-HELP (1-877-382-4357). The FTC enters complaints into the Consumer Sentinel, a secure online database accessible to more than 2,000 civil and criminal law enforcement agencies in the United States and abroad. The FTC`s website provides free information on a variety of topics for consumers. Like the FTC on Facebook, follow us on Twitter, and subscribe to press releases for the latest FTC news and resources. First, try to solve your problem by contacting your phone company.
Check your statement or search online for a customer service number for your phone company. Formal complaints can`t be written as a job posting or an interactive Facebook post (although there`s a place for that – see below). They must be written as a formal letter. Come directly to the problem in your complaint. Try to avoid fluffy adjectives. However, you should provide as much detail as possible. Contains facts, dates, times, and the names of the representatives you interacted with. Explain the problem and how it was contrary to the carrier`s policies, disrespectful or against the law.